We used Ian Hendra and Clearline Services for a half day planning session with a view to getting some clarity around a significant business challenge we were facing. We were not hitting the sales targets we had set ourselves for a particular product we had developed. Ian helped us to stand back from the perceived problem and take a very broad view of all the issues relating to that problem. From that we were able to get a clear picture of the actual issues involved, what were the core factors that were causing the problem, and where we needed to focus our attention to address the issues. We left with a clear sense that we were all on the same page and that nothing had been ‘missed out’. We had a clear course of action and were agreed as a team on the areas that we needed to address. The addressing of these areas was a practical consideration and we were very confident we could make the necessary changes.
I found Ian to be a very relaxed and confident facilitator, clearly focused on us getting what we needed (a clear picture) with a strong focus on simplicity and practicality. I am amazed that such a seemingly simple process can be so effective and put that down to Ian’s manner, thorough understanding of the methodology, his experience and skills in this area.
I recommend Ian without hesitation in terms of any organization that is wanting team alignment and a clear understanding of the real issues impacting on an organizations effectiveness combined with a need for an output of practical steps to address the issues.
Red Hot Business Coaching