Clearline Services Ltd offers best practice management system support services to provide clear lines of sight across your business.
 
That means at the first level we can tell you where you can improve in areas such as;

  • Process design and control,
  • Developing really effective documentation,
  • Sort out what to measure, why, and how to use the numbers,
  • Understanding your suppliers,
  • Investigating issues so you get to real causes of errors and omissions, develop policy that relates to all the stakeholders in your business,
  • Identifying your business risks and keeping them at bay,
  • By achieving certification to ISO 9001, ISO 14001, ISO 22000, HACCP and the like…

At the next level,, we can train you and your people how to do all these things so you develop the expertise quickly and retain the intellectual property because we’ll use your business for the examples in our tailored training.
 
Or at the third level, if you haven’t got the resources to spare but you want the clear lines of sight across your business that having all these things working well brings, we can provide support directly.
Find out more...
Contact Ian
About Ian Hendra
Products and Services

Contact Ian Hendra today...

Email: ian.hendra@clearlineservices.co.nz

Mobile: 021 667 702

Direct Phone: + 64 4 568 7201

 

Ian Hendra owns and manages Clearline Services Ltd.

  Key benefits Ian brings to his clients

  • More than 25 years experience in quality assurance systems deployment and auditing in hundreds of organisations throughout the UK, Europe, New Zealand and Australia.

  • 20 years technical experience assuring operational safety in a high risk technological environment.

  • An ability to understand the nature and dynamics of an organisation very quickly.

  • A focus on coming up with both solutions to real problems and cost effective enhancements.

  • A clear and practical understanding of continual improvement processes that work.

  • Good teaching and coaching skills and a willingness to share experience with respect to any situation that arises.


What Ian does

  • Ian works with you to solve problems and identify opportunities for improvement.  Then he helps you to deal with them.
  • He works with you and your teams to identify processes, map them, tune them and facilitate how to make them work best....and this includes effective documentation.  As an option here, Ian has a relationship with MAVIM (www.mavim.co.nz) as a best practice process and information management tool.
  • If you want to unlock the potential in your staff, Ian can provide training and coaching on the use of process improvement tools to define, measure, analyse improve and control processes so that business performance is maximised.
  • When it comes to those independent assurances you need to feel confident that your business is doing its best, Ian helps you develop modern risk based internal auditing and review processes and procedures.
  • Included here is access to HPO (High Performance Organisation) methodologies (see www.the-hpo.com).  This system enables you to benchmark your organisation against others using ISO 9001 Quality Management Systems and is a best practice replacement for traditional compliance based internal auditing.


Dr W Edwards Deming

Ian is a modern-day student and advocate of the teachings of Dr W Edwards Deming (1900-1994). 

Just as Deming taught the Japanese about quality in the late 1940s, 50s and 60s his lessons and teachings are as pertinent now as they ever were. 

Much of Ian's teaching and coaching is based on Deming's principles.

 

Relevant experience

  • Currently Ian operates Clearline Services Ltd. His clients include Airways New Zealand, the New Zealand Organisation for Quality, International Certifications Ltd and BSI Management Systems in Sydney.  He undertakes technical support, training and external auditing work.

  • Manager Audit Compliance at Airways New Zealand, for 8 years until July 2009. As a fit and proper person under Airways certifications to CAA Rule Parts 171, 172,173, 174 and 175,  As MAC at Airways, Ian provided the internal auditing service, rewrote the Airways Corporate Policy manual, produced the Airways Assurance Plan , developed the excellence@airways programme and trained over 100 Airways’ managers in continual improvement methods and tools.

  • Designer and developer of KPMG Quality Certification International Ltd, the first accredited ISO 9001 certification body in the Southern Hemisphere.  Ian’s clients included five SOEs (Airways, MetService, Terralink, NZ Post PostShops, and BCL (Kordia).  His clients also included NZ companies such as Watties, Sealord, Owens Group, Swanndri, and Firth Industries, and Law Firms such as Rudd Watts & Stone and Buddle Findlay.

  • First Quality Manager for Bureau Veritas Quality International Ltd in 1988.  Ian’s work saw BVQI achieve accreditation under 15 jurisdictions.  His clients at BVQI included the Piper Bravo Redevelopment Project for the Occidental Oil Company.  Piper Bravo replaced Piper Alpha that exploded during the night of 6 July 1988 with the loss of 167 lives.  It was the first platform in the North Sea to be designed and built against a quality management system compliant with and certified against ISO 9001.

  • 14 years as a Senior Engineer with the Radiological Section of Supplies Technology Division of the NHS Procurement Directive of the Dept of Health in London.  This role was concerned with protecting the safety of staff and patients in X-Ray departments in NHS hospitals from equipment related radiation, electrical and mechanical hazards.

 
  1. In management system development and deployment
  2. For certification to standards such as ISO 9001 for Quality Management Systems, ISO 14001 for Environmental Management Systems and ISO 22000 for Food Safety Management Systems.
  3. In process management to include identifying and mapping procedures, process and systems documenting them and setting up performance measures.
  4. In documentation preparation (eg to produce manuals or for responses to tenders)
  1. Quality improvement tools to include problem solving and investigation methodologies based on the work of Dr W Edwards Deming and Prof James Reason, for example.
  2. Internal auditor training.

 

  1. Internal auditing
  2. External (independent) investigations
  3. External audits (eg contractor assessment)
  4. Thriod party certification.

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Testimonials
I recommend Ian without hesitation.. Karl Baker - Red Hot Business Coaching
We used Ian Hendra and Clearline Services for a half day planning session with a view to getting some clarity around a significant business challenge we were facing.  We were not hitting the sales targets we had set ourselves for a particular product we had developed.  Ian helped us to stand back from the perceived problem and take a very broad view of all the issues relating to that problem.  From that we were able to get a clear picture of the actual issues involved, what were the core factors that were causing the problem, and where we needed to focus our attention to address the  issues.   We left with a clear sense that we were all on the same page and that nothing had been ‘missed out’.  We had a clear course of action and were agreed as a team on the areas that we needed to address.  The addressing of these areas was a practical consideration and we were very confident we could make the necessary changes. 
 
I found Ian to be a very relaxed and confident facilitator, clearly focused on us getting what we needed (a clear picture) with a strong focus on simplicity and practicality.  I am amazed that such a seemingly simple process can be so effective and put that down to Ian’s manner, thorough understanding of the methodology, his experience and skills in this area. 
 
I recommend Ian without hesitation in terms of any organization that is wanting team alignment and a clear understanding of the real issues impacting on an organizations effectiveness combined with a need for an output of practical steps to address the issues.
 
Karl Baker
Director
Red Hot Business Coaching
 

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